Privacy Policy

Allied OMS and all Affiliates and Subsidiaries

Website Privacy Policy & Terms of Use

Effective Date: 05-01-2024
Last Updated: 05-15-2026

This Website Privacy Policy & Terms of Use (“Policy”) governs your access to and use of the website located at alliedoms.com, https://web-production-a36c5.up.railway.app/practices, and other sites to be updated from time to time (the “Site” or “Sites”), operated by all of the related business parties and dba’s affiliated with Allied OMS (“Practice,” “we,” “us,” or “our”). By accessing or using this Site, you consent to the data practices described in this Policy and you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree to this Policy, please discontinue use of this Site immediately.

This Policy applies solely to information collected through this Site and does not govern information collected through other channels, including in-person visits, telephone calls, or paper forms, except as expressly stated herein.

1. Data We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified.

We or our service providers may collect, use, store, or transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username, or similar identifier.
Contact Data includes phone number, address, or email address and telephone numbers.
Transaction Data includes details that you have provided to us through the Site, including the nature of your inquiry or appointment request or similar information you submit through the Site.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, device identifiers and usage data collected through cookies and similar tracking technologies, operating system and platform and other technology on the devices you use to access this Site.
Usage Data includes information about how you use our Site, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you:

use of the Site or our services;
create an account on our Site;
request marketing to be sent to you;
conduct a survey; or
give us some feedback.

Automated technologies or interactions. As you interact with our Site, we may automatically collect data about your equipment, browsing actions and patterns.

Third-party sources. We may receive personal data about you from various third parties including our third-party service providers, parties as set out below, such as Google Analytics.

3. Cookies and Tracking Technologies

This Site may use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with the Site. Cookies are small data files stored on your device that help us recognize you and improve your experience.

Types of Cookies We May Use

Essential Cookies. Required for the Site to function properly. These cannot be disabled without affecting Site functionality.
Analytics Cookies. Used to collect aggregate data about how visitors use the Site (e.g., Google Analytics). This data does not identify individual users.
Functional Cookies. Used to remember your preferences and enhance your experience.

You may configure your browser to refuse all or certain cookies. Please note that disabling cookies may limit your ability to access or use certain features of this Site. At this time, our Site does not respond to browser “Do Not Track” signals.

We may also use third party analytical providers, such as Google Analytics, to perform analytics and other services on our Site. To understand how Google Analytics collects and processes data, please visit https://policies.google.com/technologies/partner-sites.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: (a) where we need to perform the contract we are about to enter into or have entered into with you; (b) where it is necessary for our legitimate interests (or those of a third party) and your interests and rights do not override those interests; (c) where we need to comply with a legal or regulatory obligation. We use your data in the following ways. We use the information collected through this Site for the following purposes:

To respond to your inquiries and schedule or confirm appointments;
To send informational messages, appointment reminders, and account-related notifications;
To use data analytics to improve our Site, services, marketing, customer relationships and experiences;
To administer and protect our Site;
To analyze usage trends and measure the effectiveness of our online presence;
To comply with applicable legal and regulatory obligations; and
To protect the rights, safety, and property of our Practice, patients, and the public.

We will not use your personal data for purposes materially different from those described in this Policy without providing you with prior notice and, where required by law, obtaining your consent.

5. Messaging Terms & Conditions

By submitting your phone number through this Site and affirmatively consenting to receive text messages, you agree to receive recurring informational text messages from our practices, which may include appointment reminders, scheduling confirmations, and other account-related notifications.

Message frequency will vary based on your interactions with our Practice.
Standard message and data rates may apply depending on your mobile carrier and plan.
To request assistance, reply HELP or contact us at [email protected].
To opt out of text messages at any time, reply STOP. You will receive a confirmation message and no further messages will be sent.

Mobile opt-in information and consent data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are expressly excluded from any third-party data sharing arrangements.

6. Sharing of Your Information

We do not sell, rent, trade, or otherwise transfer your personal information. This does not include trusted third-party vendors and service providers who assist us in operating our Site, processing data, delivering communications on our behalf, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Legal Obligations. We may disclose information as required by law, regulation, legal process, or governmental request, to enforce our Site policies, or to protect the rights, property, or safety of our Practice, our patients, or the public.

Disclosure in the Event of Merger, Sale, or Other Asset Transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, as permitted by law and/or contract. By providing your personal information to us, you consent to such a transfer.

Any sharing of protected health information (PHI) is governed by our HIPAA Notice of Privacy Practices set forth in Section 13 of this Policy and applicable federal and state law.

7. Security

We maintain reasonable and appropriate administrative, technical, and physical safeguards designed to protect the information collected through this Site from unauthorized access, use, alteration, or disclosure. These measures include, but are not limited to, secure socket layer (SSL) encryption for data transmitted through the Site.

Notwithstanding the foregoing, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your information, and you transmit information to us at your own risk. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Third-Party Links

This Site may contain links to third-party websites, resources, plug-ins and applications. These links are provided for your convenience only. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements, the content, or terms of use. When you leave our Site, we encourage you to review the privacy policies of any third-party site you visit. The inclusion of a link does not imply our endorsement of the linked site.

9. Children’s Privacy

This Site is not intended for children, and we do not knowingly collect data relating to children consistent with the U.S. Children’s Online Privacy Protection Act. If we become aware that we have received information from a child under 13 without the parent or legal guardian’s verified consent, we will use that information only to respond to the child/parent/guardian to inform the child that he or she may not use the Site.

10. Your General Privacy Rights and Choices

Depending on your state of residence, you may have certain rights under data protection laws with respect to your personal information, including the right to:

Access the personal information we hold about you;
Request correction of inaccurate personal information;
Request deletion of your personal information, subject to certain legal exceptions;
Request restriction of processing your personal data;
Opt out of certain uses or disclosures of your information; and
Receive a copy of your personal information in a portable format.

To exercise any of these rights, please contact us using the information provided in Section 14. We will respond to verifiable requests within the timeframe required by applicable law. We will not discriminate against you for exercising your privacy rights.

11. California Privacy Rights

This Section applies solely to residents of the State of California and supplements the other provisions of this Policy. It is provided pursuant to the California Consumer Privacy Act of 2018 (“CCPA”) as amended by the California Privacy Rights Act of 2020 (“CPRA”), and the California “Shine the Light” Law (Cal. Civil Code § 1798.83).

a. Do Not Sell or Share My Personal Information

We do not sell or share your personal information as those terms are defined under the CCPA/CPRA. We have not sold or shared personal information in the preceding twelve (12) months. Because we do not engage in such activities, we do not offer a “Do Not Sell or Share” opt-out mechanism. If our practices change, we will update this Policy and provide the required opt-out mechanism prior to engaging in any such activity.

b. Categories of Personal Information Collected

In the preceding twelve (12) months, we have collected the following categories of personal information from California residents through this Site:

Identifiers (e.g., name, email address, phone number, IP address);
Internet or other electronic network activity information (e.g., browsing history on our Site, cookie data); and
Inferences drawn from the above to create a profile about you reflecting your preferences or behavior.

We collect this information for the business purposes described in Section 2 of this Policy.

c. Sensitive Personal Information

Under the CPRA, certain categories of personal information are classified as “sensitive personal information,” which may include health or medical information, precise geolocation data, and biometric data. To the extent we collect any sensitive personal information through this Site, we collect it only for purposes reasonably necessary and proportionate to provide our services. We do not use or disclose sensitive personal information for purposes other than those permitted under the CPRA. California residents have the right to request that we limit our use and disclosure of their sensitive personal information to those purposes permitted by law. To exercise this right, please contact us using the information in Section 14.

d. Your California Privacy Rights

California residents have the following rights under the CCPA/CPRA, subject to certain exceptions:

Right to Know. You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete. You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (e.g., where we are required to retain the information by law or to complete a transaction).
Right to Correct. You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt Out of Sale or Sharing. You have the right to opt out of the sale or sharing of your personal information. As stated above, we do not sell or share personal information.
Right to Limit Use of Sensitive Personal Information. You have the right to direct us to limit our use of sensitive personal information to those purposes permitted under the CPRA.
Right to Data Portability. You have the right to receive a copy of the personal information you have provided to us in a portable and, to the extent technically feasible, readily usable format.
Right to Non-Discrimination. We will not discriminate against you for exercising any of your California privacy rights. We will not deny you services, charge you a different price, or provide a different quality of service as a result of your exercise of these rights.

e. Submitting a California Privacy Rights Request

To submit a verifiable consumer request to exercise any of the rights described above, please contact us by:

Email: [email protected]
Mail: Allied OMS 550 Reserve Street Suite 330, Southlake, TX 76092 Attention: Noel Bouteller

We will respond to verifiable consumer requests within forty-five (45) days of receipt. If we require additional time (up to an additional forty-five (45) days), we will notify you in writing within the initial response period and explain the reason for the extension. We do not charge a fee to process or respond to a verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

We may need to verify your identity before processing your request. We will not fulfill a request to know specific pieces of personal information without adequate verification. You may designate an authorized agent to submit a request on your behalf, provided the agent has written authorization from you and you verify your own identity directly with us, or the agent provides proof of a valid power of attorney.

f. Shine the Light Disclosure

Under California Civil Code § 1798.83, California residents may request certain information regarding our disclosure of certain categories of personal information to third parties for their direct marketing purposes during the preceding calendar year. We do not disclose personal information to third parties for their own direct marketing purposes. If you have questions about this practice or wish to submit a Shine the Light request, please contact us at [email protected].

g. California Minor Rights

If you are under 18 years of age and a registered user of this Site (where applicable), you may request removal of content or information you have publicly posted by contacting us at [email protected]. We will make reasonable good faith efforts to remove such content, though we cannot guarantee complete or comprehensive removal.

12. Changes to This Policy

We reserve the right to modify this Policy at any time. Material changes will be communicated by updating the “Last Updated” date at the top of this Policy and, where appropriate, by posting a prominent notice on the Site or notifying you directly. Your continued use of this Site following the posting of changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

SECTION 13

HIPAA Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED BY [PRACTICE NAME] AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice describes how we may use and disclose your protected health information (“PHI”) to carry out treatment, payment, or healthcare operations, and for other purposes that are permitted or required by law. It also describes your rights to access and control your PHI. We are required by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its implementing regulations to maintain the privacy of your PHI and to provide you with this Notice.

We are required by law to:

Maintain the privacy of your protected health information;
Notify you following a breach of your unsecured protected health information;
Provide you with this Notice of our legal duties and privacy practices with respect to your PHI; and
Abide by the terms of this Notice that is currently in effect.

Permitted Uses and Disclosures of Your Health Information

The following describes the ways in which we may use and disclose your PHI without your written authorization:

We may use and disclose your PHI to provide, coordinate, or manage your healthcare and any related services.
We may use and disclose your PHI to obtain reimbursement for healthcare services provided to you, including billing, claims submission, and related activities.
Healthcare Operations. We may use and disclose your PHI in connection with our business operations, including quality assessment, staff training, accreditation, and other operational activities necessary to run our practice.
Appointment Reminders. We may contact you to remind you of scheduled appointments using the contact information you have provided.
Disclosure to Family Members and Friends. We may disclose PHI to a family member, close friend, or other person identified by you as being involved in your care, provided you do not object, or if you are incapacitated and we determine it is in your best interest.
Business Associates. We may disclose your PHI to third-party service providers (“business associates”) who perform functions on our behalf, provided they agree in writing to protect the privacy of your PHI.
Public Health Activities. We may disclose your PHI as required or authorized by law for public health purposes, including reporting communicable diseases, injuries, or vital statistics.
Victims of Abuse, Neglect, or Domestic Violence. We may disclose PHI to appropriate government authorities if we reasonably believe you are a victim of abuse, neglect, or domestic violence, to the extent required or permitted by law.
Health Oversight Activities. We may disclose PHI to health oversight agencies for audits, investigations, inspections, and other activities authorized by law.
Judicial and Administrative Proceedings. We may disclose your PHI in response to a court or administrative order, subpoena, or other lawful process.
Law Enforcement. We may disclose your PHI to law enforcement officials in limited circumstances as permitted by HIPAA and applicable law.
Coroners, Medical Examiners, and Funeral Directors. We may disclose PHI to coroners, medical examiners, and funeral directors as necessary to carry out their lawful duties.
We may use or disclose your PHI for research purposes, subject to applicable legal requirements and institutional review board approval where required.
Workers’ Compensation. We may disclose your PHI to comply with workers’ compensation laws or similar programs providing benefits for work-related injuries or illness.
Serious Threats to Health or Safety. We may use or disclose your PHI when necessary to prevent a serious and imminent threat to the health or safety of a person or the public.
Other Uses Required by Law. We may use or disclose your PHI to the extent required by applicable federal or state law.

All other uses and disclosures of your PHI not described in this Notice will be made only with your written authorization. You may revoke any such authorization in writing at any time, except to the extent that we have already taken action in reliance on your authorization.

If a use or disclosure described in this Notice is prohibited or materially limited by other applicable law, we will comply with the more stringent requirement.

Special Protections for Certain Categories of Health Information

Certain categories of health information are afforded additional protections under federal and state law. These include, but are not limited to:

Substance use disorder (SUD) treatment records governed by 42 CFR Part 2;
Mental health information protected under applicable state law;
HIV/AIDS-related information;
Genetic information governed by the Genetic Information Nondiscrimination Act (GINA); and
Reproductive health information protected under applicable state law.

These records generally may not be used or disclosed without your written authorization or a qualifying court order, except as specifically permitted by law. Where such laws apply, we will comply with the more stringent privacy standard.

Your Rights With Respect to Your Protected Health Information

You have the following rights regarding your PHI. To exercise any of these rights, please submit a written request to our Privacy Officer using the contact information provided in Section 14.

Right to Access and Inspect. You have the right to inspect and obtain a copy of your PHI maintained in our designated record set. We may charge a reasonable cost-based fee for copies. We may deny your request under limited circumstances as permitted by HIPAA.
Right to Amend. You have the right to request that we amend PHI that you believe is inaccurate or incomplete. We may deny your request if we determine the information is accurate and complete, or if the information was not created by us.
Right to an Accounting of Disclosures. You have the right to receive an accounting of certain disclosures of your PHI made by us in the six (6) years prior to your request, excluding disclosures for treatment, payment, and healthcare operations, and certain other disclosures as provided under HIPAA.
Right to Request Restrictions. You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations, or to persons involved in your care. We are not required to agree to your request, except that we must honor a request to restrict disclosure to a health plan for services you paid for in full out of pocket.
Right to Confidential Communications. You have the right to request that we communicate with you about your PHI by alternative means or at an alternative location (e.g., a different address or phone number). We will accommodate reasonable requests.
Right to a Paper Copy of This Notice. You have the right to receive a paper copy of this Notice upon request, even if you have agreed to receive it electronically.
Right to Notification of a Breach. You have the right to be notified in the event of a breach of your unsecured PHI, in accordance with HIPAA’s Breach Notification Rule.

Our Right to Change This Notice

We reserve the right to change the terms of this Notice at any time. Any change will apply to PHI we already hold as well as PHI we create or receive in the future. We will promptly revise this Notice when there is a material change to our uses or disclosures of PHI, your rights, our legal duties, or other privacy practices. The revised Notice will be posted on this Site and made available at our office. The effective date of the current version of this Notice is stated at the top of this document.

14. Contact Information & Privacy Complaints

For questions about this Policy, to exercise your rights, or to submit a privacy complaint, please contact our Privacy Officer:

Allied OMS Attn: Privacy Officer

550 Reserve St. Suite 330
Southlake, TX 76092

Privacy Officer: Noel Bouteller

Privacy Officer Email: [email protected]

You may also file a written complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue, S.W., Washington, D.C. 20201, or by visiting www.hhs.gov/ocr. We will not retaliate against you in any way for filing a complaint.

15. Acknowledgment of Receipt

By using this Site or receiving services from Allied OMS / its affiliates and subsidiaries, you acknowledge that you have been provided with and have had the opportunity to review this Website Privacy Policy & Terms of Use, including the HIPAA Notice of Privacy Practices contained in Section 13. We may ask you to sign a written acknowledgment of receipt of this Notice at the time of your first visit to our office.